Frequently Asked Questions

Who are the products for?
Our products are designed for support workers, carers, nurses, shift workers and anyone who likes practical gear with personality.

Are products made to order?
Yes, most products are made to order and are usually dispatched in 3–5 business days.

How much is shipping?
Australia-wide shipping is $6.95 or free on orders over $65. International shipping is $14.95 or free on orders over $100.

Can I personalise products?
Personalisation is available on selected products. Please double-check all spelling before placing your order.

How do I choose designs and sizes?
Use the options on each product page and check the product or size information before adding items to your cart.

What if my item arrives damaged, faulty or incorrect?
If an item arrives damaged, faulty or incorrect, please contact Shift Happens Co promptly through the contact options on this site so it can be reviewed fairly.

Can personalised products be returned?
Change-of-mind returns and returns for personalised items are not automatically accepted, but genuine concerns are always reviewed fairly.

Where is Shift Happens Co based?
We’re based in Hobart, Tasmania and ship Australia-wide.

Ready to explore?
Feel free to browse our Lunch Bags and Personalised Sleepover Bag to find your new favourites.